Plant Policy

We are unfortunately unable to offer exchange or returns for change of mind for plants so please consider carefully before making your purchase.

Plants are living organisms and are all unique individuals. As such, small tears, holes in leaves, having some broken stems, yellow leaves or dried flowers are perfectly normal, and does not indicate overall poor plant health. When you purchase plants from us online/ in -store, we will endeavour to pick/ suggest the best plants for you from our stock, but they may differ from your expectations. If the plant is otherwise healthy, we regret that we are unable to facilitate refunds or returns for this reason.

We have a regular spray and pest prevention routine here at our garden centres but the scale of our garden centres and the volume of plants we move makes it untenable to physically check all individual plants for pests on a regular basis. In the event of insects and the minor presence of pests, we are unable to provide refunds or exchanges as these are commonplace in a nursery environment, especially one as porous and busy as ours, and outside our control. As a best practice, we always suggest quarantining new plants aside from your general plant population until they have been deemed to be pest-free.

We also advocate using a diluted neem spray on your plants on a regular basis, especially on the new arrivals, as part of your plant care routine. In addition, as home gardeners, it is useful for you to have pesticides on hand to deal with any sudden infestation. If you should need more pest related advice, please feel free to reach out to us and we will be happy to help.

In the event that the plant is damaged at the point of delivery (i.e., root rot, heavily infested), please contact our customer service via the following channels with photos of the issue and if we deem it to be an issue with the plants, we will make arrangements for either a one-to-one exchange for you, or offer you store credit for the value of the plant.

Delivery

If we determine the plant(s) of your choice to be of an unacceptable quality/ condition, we will contact you to inform you of this before delivery. We may choose to offer you a discount for the affected plant(s), but this is strictly at our discretion only. If you so choose to go ahead with your purchases after notification of the plants’ less than optimal condition, we will not be able to entertain requests for refunds/ exchange of the affected plant due to the injury, disease, death of the plant, or change of mind.

Damaged Product

For plants, please contact us with photos within 2 working days if you have bought/ received a damaged product.